Dynamic project leader/IT Generalist with expertise in execution of Global IT security transformation projects, program management, strategic planning. Also possesses strong experience and success in account management, with achieving an average of $60,000 /week in generated revenue. Organized project teams toward deliver of top-level objectives and maximize bottom-line results. An exceptional strategist with notable success in end-to-end program management and expert in articulation of high-level projects. Has been able to set a reputation with 3-years of Project Management and 4-years of business development experience, which have surpassed organizational expectations.
B.A. in Computer Information Systems with Middle Tennessee University
Excellent Communication and Writing, Management, Business Process Improvement, SDLC (Agile), Requirement Gathering, Graphic Artist, Object Oriented Programming, Database Design, Analytical Thinking, ,
Applications:
Visual Studio, ASP.NET, C#, SQL, HTML CSS, Oracle Tools, Microsoft Office Suite, Photoshop, Creative Cloud, Illustrator, Dreamweaver, ServiceNow, Power BI, SharePoint, Confluence, Jira, Confluence, Tableau, Plexis Healthcare Systems, Cherwell Software
Middle Tennessee State University
BA, Business Administration
Computer Information Systems Major
President of AITP: MTSU AITP Chapter
ExperianCreates executive dashboards and reports using Power BI for global use.
Developed templates in Excel using DAX to track overall maturity posture.
Created Sharepoint subsites to support Corporate Project Managment Office.
Performed PQR's (Project Quality Reviews) to ensure projects adhered to best practices
Communicates exceptions to executive management and parties responsible for the project.
Adjusts project workflow and schedules to facilitate priority projects.
Assists with presentations to management on the project schedule, process and status.
Participates in developing plans, work breakdown structures and resource assignments for projects that are subject to management review and approval.
Monitors project compliance with company standards and operating requirements for project implementation.
Schedules and facilitates project status meetings.
Tyler TechnologiesUnderstand Property Assessment laws and valuation methodologies.
Analyze data reports, forms, and web technologies.
Preform Business Analysis Reading and writing SQL to resolve basic issues.
Responsibly communicate to all parties involved in issue resolution to meet and manage client expectations.
Assist with writing estimates for software modification specifications and documentation of support processes.
Work with the development team for software resolution.
Perform Quality Assurance testing for software module upgrades/changes. Analyze results to ensure that software performs as required.
Enhance documentation throughout the support process.
Talestry,IT Program Management Intern (Apr 2016 - Sep 2016)
Operated as the Lead for incorporating elements of managerial work and technical skill for the ServiceNow Project Portfolio Suite, which included creating documentation of the project charter, and policies / procedures for all phases. Ensured functional designs were accurate based on pivot table based dashboards versus workbooks, thus streamlining production time. Recognized by upper management after the successfully delivery of training the PM Director and 3 additional team members on the project’s capabilities.
Conducted and led bi-weekly scrum meetings with the team
Developed the process, procedures and Project Charter documentation
Designed, tested and helped with implementing UI prototypes from the Ideation Life Cycle process.
Reduced discrepancies through reconciling the project ledger to financial portfolio of $250,000.
Reconciled the Project ledger to Financial portfolio reducing discrepancies
Tasked to complete post analysis on vendor presentations and ranked them accordingly, while also serving as scope of authority to project personnel.
Planned, executed and finalized technical solutions related to new and existing products, modules and services at a healthcare organization. Managed the formulation and ongoing tracking of each project through the development of reports, and the loading and configuration of demonstration data and systems. Tested code, reviewed, and recommended technology changes to bring increased efficiency in the delivery of all projects and services and in turn, enhanced client satisfaction.
Delivered ongoing training to a team of 20 on MS Excel and Mail Merge procedures in order to mitigate software application challenges. Included 5 SME’s
Cut medical claim resubmission production/labor hours by 30% through developing methodology to cease manual data entry with the goal of eliminating errors.
Recognized for seeing the highest quarterly payout against aging AR.
Regularly contacted hundreds of clients in the Southeastern region weekly
Managed Brand Standard accounts collecting on average 60k per week
Managed adjustments and write offs regularly
Managed daily Accounts Receivable reports from customer investment purchases
Research accounts with suspicious activity
Resolved payment issues with credit card vendors and customers
Provided excellent service directly to customers purchasing large quantities of gold and silver coins.